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Posted: 2018-10-14 12:00:04

Video doorbells are a relatively new category in the smart home space, but they closely overlap with standard home security cameras. They're half doorbell, half security camera

With a video doorbell, your guests will ring the buzzer just like normal, but you'll get a push alert on your phone and a live video look at whoever's there (in addition to a regular ol' chime sound). The two of you can then chat via a built-in speaker and microphone in the doorbell. In some cases, they also work with smart locks so you can let the person in without physically opening the door yourself. 

Most of today's Wi-Fi-enabled doorbells offer features like these, but the designs, video storage subscriptions and general installation can vary a lot. Let's take a look at what's out there so you can make a more informed buying decision if the time comes to upgrade your doorbell.

Buzzer testing

Testing a smart doorbell is similar to testing any other home security camera. First I download the corresponding app and create an account (if I don't already have one). While a lot of products include tutorial booklets in the box with your purchase, I prefer to start with the app. A good app includes detailed steps on the installation process, as well as how to connect to your Wi-Fi network and actually get the product up and running. It's your one-stop shop for taking your doorbell setup from start to finish.

Make sure the doorbell is installed based on the manufacturer's specifications -- either hardwired or battery- or solar-powered. As soon as it's connected and you're able to view the live video feed, I check the settings. I make sure features like motion detection or activity zones are enabled (they aren't always enabled as a default) to get a complete sense of what it's like to use the product -- and to see how well it actually works as a replacement to a regular, non-smart doorbell. 

I look for several things once the doorbell is fully configured:

How's the latency? If it takes a long time to get a push alert after someone rings your doorbell, then you risk missing your visitor completely. The same might even be true when the doorbell simply detects motion -- you can set most video doorbells to notify you to activity happening near your door, even if no one rings the buzzer.

If you have latency problems, start with your Wi-Fi connection. If it isn't strong where the doorbell is installed, you might consider moving it (or, more easily, getting a Wi-Fi range extender). But it could also be the way the software works.

How's the live view? Doorbells are often exposed to direct sunlight, but many others are installed under porches, near shady trees and in all sorts of other settings. It's important that the camera can handle any of these scenarios so you don't get stuck with a non-functioning product that can't see faces under a porch. 

How's the two-way audio? If the doorbell's microphone and speaker don't work well, you're going to have a tough time communicating with whoever's there. I test this out multiple times to see how the doorbell's audio sounds over my phone. 

Does it work with smart home platforms? If so, do they work well? It may not be a deal-breaker, but nowadays smart home devices are expected to work with at least one major smart home platform -- Alexa, Google Assistant, Apple HomeKit, etc.  

Disclaimer: CNET may get a share of revenue from the sale of the products featured on this page.

Best of smart doorbells


Here's a list of some DIY video doorbells sold today:

So, how do they compare to one another? Let's find out. 

Best install: Soliom

The Soliom doorbell has an integrated solar panel, so you don't have to hardwire it. In fact, Soliom doesn't even give you the option to hardwire. That makes this setup incredibly simple and straightforward. The company even provides a strong adhesive backing in case you don't want to deal with power tools and a more permanent installation. I've had a Soliom installed for nearly a week with just the adhesive backing and it's holding up well, despite humid weather, rain and more.  

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The first-generation Ring doorbell.

Tyler Lizenby/CNET

Best value: Ring 

Although Ring now sells a bunch of smart doorbells, its first-gen Ring Video Doorbell is still available for purchase. They've dropped the price down to $100 too, so you can snag a video doorbell with optional battery or hardwired installation for less than half the price of the $229 Nest Hello Video Doorbell.

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Best smart home support: Nest Hello 

The Nest Hello works well with Alexa, Google Assistant, and, of course, Nest. It isn't the only product that works with a variety of platforms, but it does offer fairly comprehensive online support if you have questions about connecting your doorbell to your smart speaker or other smart home platform. It probably doesn't hurt that Google owns Nest.

Testing out the Nest Hello's video feed.

Chris Monroe/CNET

Best features: Nest Hello 

In addition to the basics like 1080p HD live streaming and motion alerts, the Hello camera also offers free person detection. Person detection won't tell you who's at the door, but it will tell you it saw a person. For a monthly or yearly fee, you can also upgrade to the Nest Aware cloud subscription service. Along with access to saved video recordings, this service also adds in facial recognition.  

The SkyBell HD doorbell.

Chris Monroe/CNET

Best cloud storage: SkyBell HD

The SkyBell HD has been around for awhile now without any significant updates, but its cloud storage plan remains the best around. When you buy this smart buzzer, you automatically get access to free 7-day event-based cloud storage. That means if your SkyBell detects motion -- or if someone rings the doorbell -- and you miss the push alert to view the event live, you can still watch what happened in the app's saved video history.

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The Nest Hello doorbell.

Tyler Lizenby/CNET

Best overall: Nest Hello 

From design to performance and features, the Nest Hello is hard to beat. At $229, it's priced high, but it is a truly great option if you're looking for an all-around solid product that looks nice and works well. Still, it isn't perfect. I wish Nest offered free cloud video storage and free facial recognition; hopefully the Google-owned company will add more free features in the future.  

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