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Customers have slammed NAB on social media for a nationwide outage that has disrupted several of its services, including mobile banking.
ATMs, eftpos services and internet banking were also affected, but the bank said those services started to come back online this afternoon.
Meanwhile, the Commonwealth Bank has tweeted it is experiencing an issue with some merchant terminals that connect to Optus.
It comes a month after the bank suffered an outage that disrupted transactions for 24 hours.
NAB spokesman Chris Owens said the cause of its outage, which started about 7:50am, was not known.
"We are focussed on fixing the issue as quickly as possible," Mr Owens said.
The disruption is also affecting customers across the Tasman, with NAB subsidiary Bank of New Zealand tweeting that its systems are also down.
At 11:30am, NAB tweeted systems were still affecting purchases and that NAB customers could use non-NAB operated eftpos machines, but were not able to withdraw cash.
Then at 12:44pm, NAB's chief customer officer Anthony Healy offered an apology via a video on the bank's Twitter account.
"I want to apologise to those who are out trying to do their shopping on a Saturday morning, and particularly our merchants are trying to do business and maintain banking services for their customers," Mr Healy said in the video.
"We're sorry, and it's not good enough."
Customers took aim at the bank for the continuing disruption as well as its apology: "Sorry this happened on a Saturday".
"Not good enough. Fix internet banking. You're a bank. You have one job," @lachy_1234 tweeted.
Here's how the outage has affected customers:
Small businesses losing sales
Small business owners across the country have vented their frustration at not being able to process sales on their biggest day of the week.
"We just saw $2,500 walk out the door. But 'sorry this happened on a Saturday', makes me feel all warm and fuzzy inside. So okay...," Twitter user @thecontactzero said.
On Facebook Ehud Malka said: "As a cafe we lost about 25 customers today that went to other places that had working facilities on their premises. I am definitely moving away from NAB on Monday."
Cashless customers stranded
NAB customer Andrew Thaler tweeted: "How can I pay for stuff like diesel fuel for my truck so I can drive home if your cards and network don't bloody work?".
Customers say NAB should have alerted them
Rana Em Adam said on Facebook: "Nab should have done the decency to alert customers via txt or email instead of social media to prevent us with the embarrassment caused trying to make card purchases!!"
Topics: business-economics-and-finance, industry, banking, australia
First posted