What a load of crap. The future of retailing? Take a day off and go and read "The Gay Provider" about Sidney Myers retail philosophy. The future is only about readopting the past. Not one thing has changed since he set out to put the customer first and on a pedastal. This belongs with all sort of the new so called alternative channels. Myer started to self destruct 50 years ago when some "would be, if could be" thought sales growth would come from discounting. I was there, so I know, and still do the Sidney Myer way and my business is vibrant still after nearly 43 years in main stream retailing. When the discounts fail to bite - let's screw the suppliers. Doesn't work Richard. t will take you 10 years at least to get back on track and it will be painful, but then you won't be there to see it fail and follow the Bernie Brooks trail to oblivion. But then your final payout is more important than the firm and the excruciating pain to succeed isn't it? How can anyone be in charge if they have never sold anything to a customer. reply